Full Time Sales Advisor - Mall of America

H&M Group
Any Location, MN
Category Sales
Job Description
As a Sales Advisor at H&M, you'll provide excellent customer service, welcome and guide customers through the store, and actively sell H&M products. You'll use your fashion and product knowledge to provide customers with all the relevant information they need for the best experience. You'll also work on garment refill & care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience.

Requirements

  • Provide excellent customer service
  • Guide customers through fashion trends, stories & products
  • Actively promote and sell H&M products
  • Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers
  • Use product & fashion knowledge to share relevant information to customers
  • Retain and share service, fashion and store operations knowledge and skills with colleagues
  • Follow all procedures, routines, and legal requirements in all areas of the store
  • Give & receive feedback with your colleagues to learn, develop & support each other
  • Participate in relevant available Onboarding, introduction processes & trainings and courses relevant for your role & future development
  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care
  • Operate fitting room and checkout areas according to best practice & processes
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms)
  • Support with garment presentation, execution and maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines
  • Ensure good stock levels with replenishment routines on sales floor
  • Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store etc.)
  • Support with opening and closing of the store
  • Following all H&S guidelines and legal requirements applicable to role and responsibilities

Benefits

  • 25% Staff Discount
  • Medical, Pharmacy Vision and Dental Coverage
  • Employee Assistance Program
  • Vacation, Wellness, Holiday and Parental Pay
  • 401K
  • Commuter Benefits, Health and Dependent Care FSA
  • Additional Voluntary Benefits
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