Help Desk Analyst (On-Site)

Oakwood Systems Group
St. Louis, MO
Category Customer Service
Job Description
Provide Level 1 technical support to users, troubleshoot and resolve technical problems, and assist with inventory control and IT asset tracking.

Requirements

  • Strong customer service and communication skills
  • Advanced knowledge in Microsoft Office 365
  • Knowledge of Android and iPhone device setup and troubleshooting
  • Intermediate knowledge of Windows 10 and Operating Systems
  • Working knowledge of Active Directory and user account changes
  • Working Knowledge of Microsoft Teams including Teams voice and video conferencing
  • At least one year’s experience in a Call Center/Helpdesk position
  • Minimum of associate’s degree in computer technology or business-related degree or equivalent experience
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