Help Desk Support

ISHIR
Austin, TX
Category Engineering
Job Description
We are seeking a Sr. Helpdesk Support professional with over three years of delivering superior customer service across phone, email, and in-person channels.

Requirements

  • 3 years of Required Experience delivering superior customer service
  • 2 years of Required Experience working with customers across all levels of technological proficiency
  • 2 Required Experience in the support of computers, the use of applicable programs and systems (such as Microsoft Office Suite, Windows 10, and Adobe products), and troubleshooting information systems
  • 1 year of Required Experience with Active Directory
  • 1 year of Required Experience with cloud platforms and technologies like Microsoft Azure

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Tuition Reimbursement
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