PRIMARY RESPONSIBILITIES
• Directs and routes applicants through the various stages of the pre-employment process.
o Issues and processes required forms for applicants.
o Monitors medical schedules for applicants and prepares related forms.
o Initiates background investigations of applicants and is responsible for related recordkeeping.
o Responsible for logging all visitors to HR with building security.
o Types routine correspondence, reports and various forms, (i.e., request for driving abstracts, I.D. cards, fingerprint cards, etc.).
o Screens incoming phone calls, properly directs each call, and takes messages when appropriate.
• Provides general administrative support such as answering phones, setting up appointments, distributing mail, ordering supplies, etc.
• Makes outbound calls to applicants at the direction of Recruitment managers.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
• None
CHALLENGES
• Ability to work in a high call (phone and in-person) volume environment.
• Ability to multi-task and have a Customer Service focused approach in every situation.
• Discretion to handle confidential information in a secure manner.
• Temperament to work with applicants, and or guests that may at times be very direct in the way they make requests or demand information.
EDUCATION/EXPERIENCE REQUIREMENTS
• Minimum of high school diploma. Bachelor’s degree, college coursework in Human Resources and/or minimum of one year experience in Human Resources preferred.
PHYSICAL REQUIREMENTS
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES
• Ability to handle multiple tasks simultaneously.
• Ability to use a variety of computer applications including applicant tracking systems and Microsoft Office.
• Excellent written and oral communication skills.
WORKING CONDITIONS
• General office environment.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
• Standard office equipment.
• Personal computer and related software (Microsoft Word, Power Point, Excel, etc.).