HR Service Center Senior Consultant

Hancock Whitney
Gulfport, MS
Category Human Resources
Job Description
HR Service Center Senior Consultants provide advanced support for the Human Resources Service Center, identifying associate needs and providing unparalleled service.

Requirements

  • Administers Leave of Absence processes
  • Performs leave eligibility decisioning
  • Supports associates and managers as a subject matter expert
  • Maintains an advanced working knowledge of employment law, company and departmental policies and procedures
  • Reviews and interprets policies based on individual situations
  • Acts as escalation point for HR Service Center Consultants
  • Manages COVID-19 process
  • Identifies and escalates high risk operational and customer issues proactively
  • Provides feedback and recommends process improvements
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