Intake Supervisor | Remote

ICF
Reston, VA
Remote
Job Description
ICF seeks an Intake Supervisor to work on a national technical assistance project supporting legal representation for unaccompanied migrant children. The successful candidate will have broad knowledge of project management and implementing workflows.

Requirements

  • Directly supervise 2-3 intake specialists
  • Oversee all work related to legal case initiation, record creation, and document verification
  • Contribute to development and implementation of processes and procedures for legal case intake
  • Ensure all UAC legal case records are created in a timely manner
  • Respond to requests from legal service providers to support collection of additional documentation and verification necessary for completion of the legal case records
  • Ensure all UAC eligibility for legal services is properly documented
  • Develop and implement relevant policies and procedures and processes to assure quality workflow and coordination with legal service providers to promote efficiency
  • Create tools to track, document, and oversee tasks related to legal intake, case initiation, and ongoing documentation and case record support

Benefits

  • Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
  • Other benefits listed in the Transparency in (Benefits) Coverage Act
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