IS Engineer-Assistant- Department of Technology (1041)

City and County of San Francisco
San Francisco, CA
Job Description
The City and County of San Francisco (CCSF), Department of Technology (DT), is seeking an experienced IS Engineer-Assistant who will enhance our customer's telephony experience by assisting in the planning, building, and running a resilient, scalable, and cost-effective Unified Communications' system for CCSF through the Citywide VoIP Project.

Requirements

  • An associate degree in computer science, computer engineering, information systems, or a closely related field from an accredited college or university
  • Substitution: Experience in analyzing, installing, configuring, enhancing and/or maintaining the components of an enterprise network may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years)
  • Desirable Qualifications: Knowledge of VoIP and Video protocols; SIP, SS7, RTP, TLS, SCCP, H.323, H.264 and MGCP
  • Troubleshooting skills in the areas of Unified Communications and Contact Center environments
  • Understanding of Cisco and or other cloud based contact center design, implementation, signaling, and operations

Benefits

  • Competitive pay, benefits, and retirement options
  • Career growth opportunities through training, internal mobility, and subsidized education
  • Diverse work environment in a diverse city
  • Ability to work from home one day a week while spending the other four days in our San Francisco office
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