IT Analyst

Bestow
Dallas, TX
Job Description
Bestow is hiring an IT Analyst to empower our hybrid workforce with seamless technology experiences. The role involves managing and optimizing user devices, providing technical support, and implementing new solutions. We're looking for someone passionate about technology and people who can translate complex concepts into clear guidance.

Requirements

  • 2+ years in IT Support, Systems Administration, Desktop Support Engineering, or similar technical role
  • Strong proficiency in macOS and Windows administration and troubleshooting
  • Understanding of wireless infrastructure, VLANs, network fundamentals, and conference room technologies
  • Experience managing SaaS platforms and understanding of cloud-based application ecosystems
  • Hands-on experience with Google Workspace, Slack, Okta, Microsoft 365, jamf/Intune, and Atlassian suite
  • Proven ability to diagnose and resolve technical issues remotely with empathy and clarity
  • Excellent documentation skills with experience creating knowledge base articles and SOPs
  • User-centric mindset with strong interpersonal and communication skills
  • Associates degree in Information Systems, Computer Science, or equivalent experience

Benefits

  • Competitive salary and equity based on role
  • Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
  • 100% paid-premium option for medical, dental, and vision insurance
  • Lifestyle stipend to support your physical, emotional, and financial wellbeing
  • Flexible work-from-home policy and open to remote
  • Employee-led diversity, equity, and inclusion initiatives
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