IT Help Desk Support I (Hybrid-Remote)

California FAIR Plan Association
Los Angeles, CA
Remote
Job Description
The Help Desk Support I role provides technical support to users on LAN/WAN and Cloud environments, assists the IT Infrastructure Team with server and network support, and performs end user training and IT related operational tasks.

Requirements

  • Receive and respond to all help desk tickets
  • Maintain an inventory of IT equipment and software licenses
  • Collaborate with other IT team members to resolve complex issues
  • Diagnose and resolve hardware, software, and network issues remotely and on-site
  • Install, configure, and maintain computer systems and applications
  • Update and maintain issues knowledge base (Self Help) as appropriate
  • General knowledge of service offerings, customer service principles and various computer software applications
  • Prioritizes and plans work activities; sets goals and objectives; uses time efficiently; communicates activities and results as appropriate
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