IT Support Lead

True Anomaly
Long Beach, CO
Job Description
True Anomaly is seeking an IT Support Lead to join their growing team. The IT Support Lead will be responsible for providing support and overseeing the team providing Tier 1 & 2 technical support to employees, as well as maintaining and troubleshooting computer systems, networks, and hardware.

Requirements

  • Bachelor’s Degree or combination of experience and industry leading certifications
  • Minimum 5+ years of experience in IT support or end-user desktop support
  • Minimum 3+ years of experience in a management position
  • Great customer service skills
  • Strong knowledge of computer systems, networks, and hardware
  • Excellent troubleshooting and problem-solving skills
  • Proficient in Powershell/Bash scripting
  • Demonstrated proficiency with Windows and Mac OS
  • Demonstrated proficiency with MDM tools
  • Experience with remote support tools and technologies
  • Experience with cloud-based technologies and services
  • U.S. Citizen and eligible for DoD Secret or TS/SCI clearance

Benefits

  • Health
  • Dental
  • Vision
  • HRA/HSA options
  • PTO
  • Paid holidays
  • 401K
  • Parental Leave
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