L2 Support Engineer – Digital Product Suite

Requirements

• Bachelors of Science in IT, Computer Science, Engineering or other Science
• 2+ years of relevant experience
• Knowledge of technical support, DevOps, or systems engineering roles
• Understanding of SQL database technology
• Experience with ticketing systems (e.g., Zendesk, Jira) and customer issue tracking workflows a plus
• Familiarity with cloud infrastructure (e.g., AWS, Azure) and CI/CD tools (e.g., GitHub Actions, Jenkins) is a plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement