Lead IT Administrator

Convey (formerly Message Broadcast)
Denver, CO
Remote
Job Description
We're looking for a proactive, knowledgeable IT Administrator to support our growing team across both office and remote environments.

Requirements

  • Configure, deploy, and maintain laptops/workstations (Windows & macOS)
  • Manage mobile devices and applications through MDM tools
  • Install, update, and troubleshoot software, OS patches, drivers, and performance issues
  • Support and maintain office hardware including printers and peripherals
  • Provide hands-on assistance with hardware, software, authentication, and business apps
  • Assist with remote/hybrid setups and ongoing tech support
  • Resolve help desk tickets with an emphasis on speed, accuracy, and customer service
  • Support widely used applications like Microsoft Office, Slack, Atlassian, and Adobe Creative Suite
  • Research emerging tools and technologies to enhance IT processes
  • Assist in maintaining cybersecurity controls (firewalls, endpoint protection, encryption, etc.)

Benefits

  • Fully covered Medical, Dental, and Vision coverage for employees
  • Cost share for dependents
  • 401(K) plan with company match
  • Fully covered STD/LTD
  • Employee Assistance Program (EAP)
  • Paid Maternity Leave
  • 12 weeks of paid parental leave for birthing parent
  • Paid Paternity Leave
  • Flexible PTO policy
  • 12 paid holidays throughout the year, including winter recess for all employees between December 25th-January 1st
  • On-site gym available for free use in Denver, CO for employees based in the Denver area
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