Lead Scheduler

Requirements

• Assist the Manager of Scheduling with clinical review of quality of scheduled appointments
• Works as clinical and administrative liaison between scheduling and clinical personnel within the Steward organization
• Schedules tests accurately
• Act as a motivator and delegate tasks to scheduling staff as necessary
• Maintain a friendly and organized departmental environment
• Provide training for new employees, as well as ongoing training both departmental and individual
• Ensure coverage is maintained for all shifts from 8am - 6pm when vacations and sick calls are present
• Able to approve/deny vacations based on SEUJ policies and procedures
• Able to follow-up with patients who fail Medical Necessity insurance requirements and require an Advanced Beneficiary Notice
• Able to manage and delegate all three eClinical Works databases
• Able to properly use F: Drive in accordance with the Standard Operating Procedures
• Assists manager in reviewing all clinical issues
• Assists manager and lead scheduler in the education of scheduling policies and procedures to hospital personnel, doctors' offices, staff and patients
• Completes daily tasks, as assigned by manager
• Verifies and documents all required scheduling data elements received from physician offices, hospital departments, nursing homes, patients or other customers of central scheduling
• Promotes a relaxing and positive customer service atmosphere
• Answers all incoming calls in a timely manner and is responsible to answer questions and/or route calls to appropriate destination ensuring calls are not blindly transferred
• Promotes and maintains cooperative interaction with Admitting staff, physicians, nurses, other hospital departments and outside contacts
• Responsible to keep11p with changes in departmental hospital regulations, policies, and procedures
• Maintains an up-to-date employee health record
• Follows all hospital policies and procedures
• Punches in/out using Kronos and designated punch clocks set forth by manager
• Constantly responds to changes in work schedules as necessary, making the best use of time during assigned shifts
• Performs well in emergency/urgent situations
• Always shows respect for patient privacy by following established patient confidentiality protocols
• Maintains cleanliness, sanitation, and orderliness of working area
• Maintains proper professional demeanor to patients, professional staff, and co-workers
• Maintains highest standard of safety to patients, other staff. and self at a11 times
• Ensures that all job requirements are met daily
• Reviews physician orders to ensure all scheduling elements are documented and appropriate test is scheduled for diagnosis

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Flexible Spending Accounts
• 403(b) savings matches
• Earned time cash out
• Paid time off
• Career advancement opportunities
• Resources to support employee and family wellbeing