Learning Multimedia Designer

Intercom
Chicago, IL
Job Description
Intercom is seeking a Learning Multimedia Designer to create engaging educational content that drives business outcomes and helps customers achieve a high return on their investment. The role involves producing high-quality video tutorials, collaborating with Learning Experience Designers, and improving the production process through AI tooling and data analysis.

Requirements

  • 5+ years of experience in production of external learning content
  • Portfolio demonstrating strong video production, motion graphics, and instructional design principles
  • Deep expertise with the Adobe Creative Suite
  • Working knowledge of production studio operations
  • Proven ability to translate complex, technical product concepts into clear designs and animations
  • Experience developing and maintaining a consistent visual brand style across all video assets
  • Strong understanding of learning best practices and multimedia elements influence learner retention and engagement
  • Strong understanding of the latest AI production technologies

Benefits

  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family!
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