Manager, Call Center

ResMed
Any Location, GA
Category Customer Service
Job Description
Brightree is a wholly owned subsidiary of ResMed, seeking a dynamic Operations Manager to lead and optimize LiveCall Contact Center operations. The role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for clients.

Requirements

  • Bachelor's degree in Business, Operations Management, or related field (Master's preferred)
  • 5+ years of leadership experience in a contact center environment, including 2+ years in operations management
  • Proven success managing large-scale or multi-site contact center operations
  • Strong analytical, leadership, and communication skills
  • Expertise in contact center technologies and performance management tools

Benefits

  • Comprehensive medical, vision, dental, and life insurance
  • AD&D, short-term and long-term disability insurance
  • Sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Tuition assistance
]]>