Manager, Client Services (Festivals & Greenfield)

Requirements

• Participates in the interview, selection, and training of Client Services Supervisors, Leads, and Specialists who report to them.
• Monitors all incoming support requests and assigns associated tasks to members of the staff, ensuring prompt communication and follow-up with clients and a timely resolution of any critical issues.
• Works to troubleshoot and resolve product and service-related issues, configures events, develops positive client relationships, and conducts themselves and their staff in a manner that exemplifies our high service standards.
• Assists the Director Client Services in implementing new AXS clients by leading the creation of system elements, template events and offers, cutover events, fees, etc. necessary to transition the client onto the AXS platform.
• Monitors the performance, productivity, and skill development of all members of their team, providing any necessary training, and ensuring their staff are meeting or exceeding our service standards.
• Participates in rolling out new policies, procedures, products, and services to their clients, and communicating critical information about these items to their staff.
• Actively participates in shared Client Services management responsibilities, including creating and publishing the staff schedule and serving as the manager on duty for all junior Client Services staff, as needed.

Benefits

• medical, dental and vision insurance
• paid holidays, vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings