Manager, International Gateway Operations

Requirements

• 5+ years of experience in international air freight forwarding, with at least 2+ years in a supervisory or management role in a gateway or similar high-volume operation
• Strong knowledge of international air freight processes, including import, export, consolidation, deconsolidation and customs brokerage
• Working knowledge of TSA, CBP and other relevant regulatory requirements
• Proven leadership skills, with the ability to successfully lead and develop teams across multiple shifts
• Excellent customer service mindset with experience handling complex service escalations
• Strong verbal and written communication skills and the ability to communicate clearly with internal teams, customers, carriers and agents
• Solid computer skills, including Microsoft Office (Word, Excel, Outlook) and freight forwarding / TMS systems
• Strong problem-solving skills and the ability to make sound decisions in a fast-paced environment
• Ability to work under minimal supervision and to prioritize effectively when volumes spike or conditions change
• Proven track record of success in the freight forwarding industry and in managing KPIs and financial targets
• Willingness to work flexible hours, including nights or weekends as needed to support a 24/7/365 operation

Benefits

• Competitive base salary and performance-based incentive opportunity
• Paid time off within the first year of employment, plus sick time and holidays
• Company-provided life insurance
• Health, vision and dental insurance options
• Commuter benefit plan
• Optional supplemental life insurance
• 401(k)
• A great place to work with a strong, team-oriented culture