Manager, Professional Services

FullStory
Atlanta, GA
Category Consulting
Job Description
The Manager, Professional Services is a key leadership role responsible for the operational success, strategy, and talent development of our customer-facing Professional Services organization. This manager will lead a high-performing, multidisciplinary team including Customer Insights Analysts and Solutions Architects. The role is focused on people management and operational leadership.

Requirements

  • 5+ years of experience in Professional Services, Consulting, or a Customer Success leadership role within a B2B SaaS environment, with significant exposure to Enterprise-level accounts.
  • 3+ years of formal management experience leading analytical or technical staff, with a strong track record of developing and retaining high-performing teams.
  • Proven ability to define and optimize services delivery processes, leverage AI technologies to improve efficiency, manage team utilization, and report on operational KPIs.
  • Exceptional executive-level communication and presentation skills, with the ability to manage complex stakeholder relationships and articulate strategic business value.
  • Strong understanding of technical solutioning and the application of data analytics to drive Enterprise-level business outcomes

Benefits

  • Flexibility and Connection
  • Benefits
  • Learning opportunities
  • Productivity support
  • Team Collaboration
  • Paid parental leave
  • Bereavement leave, including miscarriage/pregnancy loss
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