Member Service Center Representative

Redwood Credit Union
Any Location, CA
Category Customer Service
Job Description
Redwood Credit Union is looking for a Part-Time Member Service Center Representative to perform routine and specialized telephone requests and back-office work associated with the Member Service Center in processing Member transactions.

Requirements

  • Answer the telephone within established performance and service guidelines.
  • Complete phone transactions accurately and efficiently.
  • Disseminate and provide education of lending, CUSO and membership information to callers.
  • Ensure problem ownership in an effort to protect the Member experience by researching Member problems, complaints and questions.

Benefits

  • Competitive medical, dental, and vision insurance
  • Employee performance incentive plan
  • 401(k) program with employer match
  • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  • RCU Discounts and Perks
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