Member Workflow / Helpdesk Agent - Oklahoma City, OK (On-site)

Gainwell Technologies
Oklahoma City, OK
Job Description
The Member Workflow / Helpdesk Agent will assist members applying for Medicaid services through the member portal, providing technical support and resolving user/password resets. They will also enter data, interpret reports, and handle confidential data according to policy.

Requirements

  • Outstanding customer service with call center background a plus
  • Ability to multitask and work with multiple computer applications
  • Good internet service is required for all positions
  • Experience working with client company products and services
  • Bilingual a plus

Benefits

  • Generous, flexible vacation policy
  • 401(k) employer match
  • Comprehensive health benefits
  • Educational assistance
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