Mokara Spa | Front Desk Agent

Omni Hotels
San Antonio, TX
Category Customer Service
Job Description
The Mokara Hotel & Spa is seeking a friendly, motivated Front Desk Agent to provide exceptional guest service and create a sensory journey for guests. The ideal candidate will have previous customer service experience and be able to communicate effectively in a professional business environment.

Requirements

  • Check guests in and out according to Forbes Standards
  • Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
  • Up-sell, cross-sell, and pre-sell Mokara services and products.
  • Provide tours of the spa and offer/serve beverages as needed.
  • Communicate spa promotions with guests.

Benefits

  • Competitive pay
  • Comprehensive training and mentoring
  • Opportunity to work for a company with a reputation for exceptional service
  • Dynamic and exciting work environment
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