Network Administrator

Pansophic Learning
Parma, OH
Job Description
We are looking for a skilled and experienced Network Administrator to join our IT team. The ideal candidate will be responsible for the daily operations of computer networks within the organization, including local area networks (LANs), wide area networks (WANs), network segments, and other data communication systems.

Requirements

  • Install, configure, and support network equipment including routers, switches, firewalls, and wireless access points
  • Monitor network performance and ensure system availability and reliability
  • Maintain network security through firewalls, VPNs, and other security tools
  • Troubleshoot network issues and outages, and provide timely resolutions
  • Perform network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations
  • Collaborate with other IT staff to design and implement network solutions
  • Document network configurations, changes, and maintenance procedures
  • Manage IP address assignments and DHCP configurations
  • Ensure compliance with network policies and procedures
  • Provide technical support and training to end-users as needed
  • Monitor IT systems and infrastructure for alerts, anomalies, and incidents
  • Manage and prioritize escalation processes to ensure timely resolution
  • Analyze and prioritize alerts based on severity and impact
  • Initiate and manage escalation procedures according to established protocols
  • Coordinate communication between technical teams and business stakeholders
  • Maintain and update alerting and monitoring tools and documentation
  • Analyze incident trends and recommend improvements to reduce recurrence
  • Coordinate with technical teams to resolve issues promptly
  • Maintain documentation of incidents, alerts, and escalation actions
  • Continuously improve alerting and escalation processes
  • Communicate effectively with stakeholders regarding system status and incidents
  • Participate in on-call rotations and incident response activities
  • Ensure compliance with IT policies and standards
  • Participate in post-incident reviews and report findings
  • Continuously evaluate and enhance communication protocols during incidents
  • Other duties as assigned

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • 401(k) retirement plan
  • life insurance
  • long-term disability insurance
  • short-term disability insurance
  • 10 paid holidays annually
  • Paid Time Off to cover sick, vacation, and personal absences
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