Network Support Engineer

RIVA Solutions, Inc.
Washington, DC
Job Description
RIVA Solutions is seeking a Network Support Engineer (Aruba) to provide post-implementation support and customer assistance for new Aruba network deployments under NOAA’s NEITS program.

Requirements

  • Serve as a Tier-2 support resource for post-implementation Aruba wireless network environments.
  • Troubleshoot, diagnose, and resolve connectivity and performance issues for end-users and network devices.
  • Collaborate with implementation and engineering teams to validate configurations, patches, and firmware updates.
  • Maintain accurate documentation of incidents, configuration changes, and troubleshooting steps in accordance with NOAA and RIVA standards.
  • Provide excellent customer service to NOAA end-users, communicating clearly and professionally through all support interactions.

Benefits

  • Paid Time Off / Sick Leave
  • Health, Dental, and Vision Coverage
  • Life Insurance
  • 401(k) Retirement Plan with Company Match
  • HSA/FSA Spending Accounts
  • Long- and Short-Term Disability
  • Pet Insurance
  • Wellness Program Initiatives
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