Operations Supervisor - Dermatology

Requirements

• Ensure that the assigned department(s) runs smoothly, efficiently and professionally on a daily basis.
• Assist with new hire orientation, training, supervising, and assigning tasks to assigned staff.
• Manage work flow and monitor quality of work of the assigned group to ensure an efficient operational flow, timely completion of assignments and adherence to department’s standards and regulations.
• Coordinate and maintains the monthly schedule for the assigned department(s).
• Monitor performance of unit coordinators and compliance with departmental procedures and completes annual performance appraisals.
• Serves as first point of contact for benefit and payroll questions for all department employees.
• Works with managers and staff to resolve employee relations issues, drawing on appropriate BMC resources.
• Schedules meetings, coordinates audio-visual and technology requirements, orders catering services, etc., as needed.
• Analyzes, categorizes and prioritizes correspondence; responds to communications on behalf of the Manager; acts with a high level of independence in determining appropriate course of action.
• Collaborates with the department’s educators in creating an orientation schedule for all new staff. Schedules all mandatory trainings for staff.
• Maintains and supervises the maintenance of departmental files, manuals and records.
• Provides backup support for other administrative staff during breaks and time out of the office.
• Assists with project management and follow-through.
• Participates in quality improvement teams as required.
• Deals discreetly with confidential information concerning professional and patient issues including correspondence, test results, billing data, etc.
• Creates reports, spreadsheets, presentations and other correspondence requested.
• Plans, organizes and coordinates departmental receptions, meetings or functions, obtaining assistance as necessary.
• Handles telephone calls for the department and uses a professional and courteous speaking manner while on the phone.
• Works with unit coordinators to monitor inventory of office supplies and equipment. Purchases as needed and stays within established budget.
• Maintains open communication lines with other departments. Acts as liaison with internal and external customers.
• Provides recommendations to administrative office systems in order to improve office productivity and cost effectiveness.
• Meets hospital-wide standards in the following areas:
• Conforms to hospital standards of performance and conduct, including those pertaining to patient rights, so that the best possible customer service and patient care is provided;
• Utilizes hospital’s cultural beliefs as the basis for decision making and to support the hospital’s mission and goals.
• Follows established hospital infection control and safety procedures.
• Performs other related duties as needed.
• Must adhere to all of BMC’s RESPECT behavioral standards.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Flexible Spending Accounts
• 403(b) savings matches
• paid time off
• career advancement opportunities
• resources to support employee and family well-being