Patient Advocate Team Lead (Medical Cannabis)

AYR Wellness Inc.
Orlando, FL
Category Healthcare
Job Description
Ayr Wellness is seeking a Patient Advocate Team Lead to oversee daily operations of the dispensary and handle the needs of all patients/customers. The role is responsible for hiring and developing a team of highly motivated individuals who are passionate about cannabis and compliant with state and local rules and regulations.

Requirements

  • Oversee and perform all functions associated with leadership and oversight of a retail medical marijuana dispensary
  • Provide excellent customer service to all patients
  • Administer routine inspections to maintain the accurate inventory of all cannabis products
  • Manage and supervise the activities of patient advocate staff
  • Ensure that all Procedures are updated in store to provide the best practice for staff and patients
  • Train dispensary staff to ensure a consistent performance and knowledge base of company standard operating procedures
  • Manage daily financial reporting requirements and oversee all cash handling procedures
  • Develop and maintain a schedule of all patient advocate staff
  • Communicate any patient incidents or high-risk complaints to the Operations Director or Compliance team
  • Protect patient rights by overseeing the employee HIPAA education program
  • Maintain awareness of both external and internal competitive landscape, opportunities for improvement, and industry development
  • Assist in ensuring the dispensary’s compliance with all relevant statutes, regulations, and directives in all respects, as well as best practices
  • Strive for patient satisfaction in all respects and ensure a patient-friendly environment at the dispensary
  • Ensure traceability of product is maintained from reception to final sale
  • Receive, check and enter inventory into NAV when shipments arrive

Benefits

  • 401k Matching
  • Tuition Reimbursement
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