Patient Service Representative I

Advanced Urology Institute LLC
Inverness, FL
Category Administration
Job Description
The Patient Service Representative I is responsible for providing excellent customer service and ensuring a positive patient experience. This role involves coordinating administrative tasks such as phone scheduling, answering calls, and verifying insurance information. The role focuses on efficient patient flow and maintaining accurate patient records.

Requirements

  • Welcomes and greets patients and visitors.
  • Registers new patients and updates existing patient demographics.
  • Collects outstanding patient balances.
  • Scans incoming faxes, consents, and reports.
  • Generates batch transmittal reports.
  • Facilitates patient flow.
  • Schedules follow up services.
  • Maintains medical office supplies.
  • Protects patient confidentiality.
  • Performs other position related duties as assigned.
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