Patient Service Representative

Alpine Physician Partners
McAllen, TX
Category Healthcare
Job Description
We're seeking a highly organized and compassionate Patient Services Representative to join our centralized call center team. The ideal candidate should possess excellent communication skills, attention to detail, and the ability to handle high call volumes with professionalism and empathy.

Requirements

  • At least two years of experience working in a high-volume call center environment.
  • Excellent verbal and written communication skills in English and Spanish preferred.
  • High level of professionalism working with others in stressful environments across virtual locations.
  • Proficient in using computer systems and scheduling software.
  • Strong organizational skills and the ability to multitask effectively.
  • Empathy and patience when dealing with patients and their families.
  • Knowledge of medical terminology and procedures is preferred.
  • Adherence to patient confidentiality and data protection regulations.
  • High school diploma or equivalent; additional medical receptionist training or certification is a plus.
  • LVN Preferred
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