Patient Service Specialist

Cleveland Clinic
Any Location, OH
Category Healthcare
Job Description
Join Cleveland Clinic's Mercy Hospital Health Center of Jackson and become a part of one of the most respected healthcare organizations in the world. As a Patient Service Specialist, you will deliver exceptional experiences for patients and their families, and thrive on making positive impacts in the community.

Requirements

  • High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
  • Investigate, triage and resolve patient issues using the established HEART model
  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences
  • Enter and maintain confidential patient information
  • Recruit, enroll and educate patients on MyChart and Appointment Pass
  • Dexterity sufficient to operate a PC and other office equipment
  • Requires extended periods of standing, walking or sitting
  • Good visual acuity through normal or corrected vision
  • Ability to lift and transport up to 25 pounds
  • Follows standard precautions using personal protective equipment as required

Benefits

  • Equal opportunity employer
  • Influenza prevention program
  • Employment based on merit and qualifications
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