Platform Specialist - Customer Support - Cisco

Ingram Micro
Any Location, NY
Category Customer Service
Job Description
Join Ingram Micro as a Platform Specialist - Customer Support - Cisco to accelerate your career and shape the future of technology. This is a hybrid role with 2 days remote per week.

Requirements

  • Maintains data integrity
  • Optimize business processes
  • Research complex customer issues
  • Works closely with Account Managers and Business Owners to convert opportunities to outcomes
  • Provide customer support via phone and email
  • Provide order status updates to vendors and cross-functional teams

Benefits

  • Healthcare benefits
  • Paid time off
  • Parental leave
  • 401(k) plan and company match
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Wellbeing benefits
]]>