Principal Consultant, Change Management

ServiceRocket
Palo Alto, CA
Category Consulting
Job Description
We are seeking a Principal Consultant in Change Management to lead our change management workstream across the most strategic client engagements. This role is a critical force multiplier, ensuring that every technical solution we deliver is met with high user adoption, proficiency, and sustainable utilization.

Requirements

  • 10+ years of professional experience in management consulting, organizational effectiveness, or digital transformation leadership
  • Demonstrable expertise in applying structured Change Management methodologies (e.g., ADKAR, Prosci)
  • Proven experience in applying the ADKAR change management methodology, linking ADKAR outcomes to technical implementation milestones
  • Proven track record leading change initiatives specifically related to Atlassian products (Jira, Confluence, JSM), Cloud Migration, and ITSM transformation
  • Exceptional executive-level communication, presentation, influencing, and facilitation skills

Benefits

  • Share the fruit program
  • Stock options
  • Health insurance
  • Retirement plan/funds saving
  • Career pathways program
  • Generous monthly fixed allowances
  • Generous PTO plus one cultural heritage and community day
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