Product Support Engineer

Requirements

• Serve as the primary support contact for all client-reported issues related to SCALR Sight.
• Investigate and triage incoming support requests using Azure Data Explorer (KQL), Python utilities, and platform telemetry.
• Perform root-cause analysis, propose remediation steps, and document resolutions within the internal knowledge base.
• Monitor client environments for health indicators, ingestion failures, dashboard anomalies, or operational alerts.
• Collaborate with the Delivery team to validate data ingestion, transformations, and Power BI dashboard behavior.
• Assist the Development team in reproducing issues, verifying defects, and validating fixes.
• Communicate complex technical findings in a clear, client-friendly manner.
• Protect the organization’s value by keeping information confidential.

Benefits

• Generous medical, dental, and vision benefits at different price points
• Company-paid disability and life insurance
• Company 401(k) plan, including annual 3% safe harbor contribution
• Free patient advocacy service that helps find care providers and resolve insurance queries
• Free on-site wellness programming covering both emotional and physical wellness
• Generous parental leave, sick leave, and vacation policies
• Option to work remotely or with a flexible schedule when needed
• Company-paid cellphone with discounted accessories
• 1-2-3 Give Program: 1. SRA will give $1,000 to a charity of your choice. 2. If you give an additional amount (up to $1,000), then, 3. SRA will match that amount up to $1,000.