Product Support Tech

Terex Corporation
Seattle, WA
Category Customer Service
Job Description
The Product Support Representative role provides multi-channel technical operating and service advice to Authorized Service Providers, Dealers and Customers, for efficient issue resolution.

Requirements

  • Receives calls from customers on equipment operating troubles
  • Interviews customers to understand the operating symptoms, then advises the customer of the course of action
  • Identifies parts and supplies that the customer must have to restore equipment to a safe operational level
  • Communicates information on equipment problems or potential enhancements to other teams within the company
  • Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment

Benefits

  • Paid vacation
  • 401(k)
  • Medical
  • Dental
  • Vision
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