Professional Services Manager

Proton.ai
Cambridge, MA
Category Operations
Job Description
Proton is looking for a Professional Services Manager to lead and grow their customer onboarding and implementation function. The role involves leading a team of 7 implementation and integration specialists, driving project execution, and building scalable delivery infrastructure.

Requirements

  • 2+ years of experience leading a Professional Services or Implementation team
  • Directly managed complex SaaS onboarding or integration projects
  • Strong communication skills and ability to build trust with customers and internal teams
  • Structure and process management in high-growth environments
  • Metrics-minded and data-driven improvement skills
  • Familiarity with APIs, integrations, CRM/ERP systems (a plus)
  • Ability to thrive in fast-moving, ambiguous environments

Benefits

  • Competitive salary and stock options
  • Unlimited PTO + 10 company holidays
  • 401k with 3% company contribution
  • Medical, dental, and vision insurance
  • 12 weeks fully paid parental leave
  • Annual company-paid offsites
  • Professional Growth Fund for learning opportunities
]]>