Program Manager, Delivery

Calix
San Francisco, CA
Remote
Job Description
As a Program Manager within our Success Organization, you will lead programs that directly impact customer experience and business growth in the US and Europe. The role offers the opportunity to make a visible impact, grow your career, and work in a culture that values learning, diversity, and innovation.

Requirements

  • Lead Success Programs/Engagements, ensuring proactive communication and coordination with stakeholders
  • Develop, analyze and maintain accurate schedules in partnership with customers and internal teams
  • Serve as the primary liaison between the customer and Calix resources, providing guidance and direction to program team members
  • Monitor progress against plans and schedules, identify, analyze, and resolve deviations
  • Track and report on PMO-defined metrics and KPIs
  • Prepare, distribute, and present program status reports to diverse audiences including senior executive teams
  • Identify, assess, and escalate risks and issues in accordance with PMO risk management frameworks
  • Track and report on financial performance, including revenue, margins, and customer satisfaction targets
  • Foster a culture of collaboration, continuous improvement, and customer centricity
  • Own all program exceptions, escalations, conflict resolutions, and lead communication with clients
  • Develop and execute stakeholder engagement plans and change management strategies in alignment with PMO guidelines

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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