Remote Customer Service Agent

MCI
ILS, IL
Category Administration
Remote
Job Description
MCI is seeking a Remote Customer Service Agent to support various customer service initiatives. The role involves handling inbound and outbound calls, resolving customer issues, researching solutions, and maintaining a professional and up-to-date demeanor. This is a great opportunity to contribute to a rapidly growing technology-enabled company.

Requirements

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call.
  • Research and retrieve information across systems.
  • Accurately document interactions and process claims.
  • Follow scripts, policies, and procedures.
  • Strong command of the English language.

Benefits

  • HMO Coverage plus a dependent
  • Rank & File: ₱100,000 coverage
  • Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage
  • In-house dental assistance worth ₱5,000
  • Free meal during training
  • Career growth and learning
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Sharpen your social skills while meeting awesome people
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