Reservation Sales Agent I - Reserve

Biltmore
Asheville, NC
Category Sales
Job Description
Reservation Sales Agents are primarily responsible for handling incoming calls to Biltmore that may include, but are not limited to: ticketing and general information; specialty tours, activities, and events; annual passes; and Estate and Area accommodations packages.

Requirements

  • Handle incoming calls and assist guests with sincere, gracious hospitality and world-class service
  • Provide information, options, and assistance for Biltmore, including ticketing/passes; estate activities, products, and services; accommodations; and special events/functions
  • Quickly learn Biltmore's ticketing and reservations systems and acquire knowledge of the estate and the Asheville area
  • Handle a variety of transactions quickly, accurately, and professionally while multitasking
  • Regularly meet or exceed monthly set department performance expectations
  • Obtain information and respond appropriately to guest complaints or problems within the guidelines of the estate and the department
  • Support partner department operations, maintaining their policies and procedures while representing our reputation for gracious hospitality
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