Resident Support Engineer - Ashburn, Virginia

Calix
Any Location, VA
Remote
Job Description
Calix is seeking a Resident Support Engineer to manage the support of a strategic customer account and coordinate initiatives. The role will involve driving customer initiatives within Calix extended teams and ensuring proper focus and accountability are delivered.

Requirements

  • Act as on-site primary technical point of contact for Calix Customer Success Support
  • Ensure effective and timely communication between the customer and the Calix extended teams
  • Maintain both internal and external action item registers for major initiatives and operational issues
  • Drive internal cross-functional Calix teams to address issues in a timely manner
  • Ensure Calix products are ready for deployment projects and planning projects according to new feature release cycles
  • Support Customer on the deployment of Calix products within their network
  • Provide troubleshooting and support as the subject matter expert in Calix technologies
  • Collaborate with customer, internal and 3rd party stakeholders
  • Manage Calix internal teams on Root Cause Analysis and effectively communicate and drive closure with Customer stakeholders
  • Provide technical input to the Technical Account Manager for quarterly business reports

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • 401k Matching
  • Tuition Reimbursement
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