Job Description
Be part of an amazing story
Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
As an Esthetician Skin Care Specialist for the Cosmetics department, your primary focus is to build and maintain relationships with our customers. You are a critical link in ensuring that our customers' experience in our store is nothing other than outstanding.
You will be in a dynamic selling environment where your expert skin care advice, and product knowledge will make you an important part of our team. Your responsibilities will include but are not limited to demonstrating exception customer service, building and maintaining a loyal client base, providing clients with product knowledge, providing esthetics services from a prescribed menu in an off-the-selling-floor setting, booking appointments for esthetic services, calling clients for events and the arrival of new merchandise and working as part of a team to meet individual, department and store objectives.
Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found
here
.
What You Will Do
Build customer relationships through in-person, virtual or phone skincare consultations to assess their skin concerns, needs, and goals
Educate customers on the benefits of various skincare ingredients and techniques
Develop customized skincare routines tailored to customers individual needs and preferences that will drive sales
Demonstrate proper skincare from approved and trained services and provide hands-on guidance to clients
Assist customers in booking appointments skin services; call clients for events, appointments, and the arrival of new merchandise; and work as part of a team to meet individual, department, and store objectives
Ensure the customer understands and signs the service release form
Drive customer acquisition. Leverage MyClient to nurture client relationships through impactful and personalized outreach. Drive sales through leveraging Macy’s Loyalty Program
Remain up to date with all training through Beauty Playground. Attend Vendor trainings and virtual trainings as assigned
Stay current on brand related product knowledge and beauty trends
Meet regularly with your supervisor to discuss your performance, goals, and actions
Maintain a clean, safe, and inviting environment in alignment with our company provided standards & guidelines; maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations
Maintain all hygiene and sanitation standards for all spa area and elements
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Who You Are
Have a current Esthetician License (Required)
Maintain and display a valid state-issued esthetician, cosmetology license
The colleague is responsible for any fees, additional training, and/or renewals needed as a requirement
Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations
1-2 years of experience working as an Esthetician or Beauty Advisor in a spa, salon, or skincare clinic
Strong sales and customer service experience with a drive to meet and exceed performance goals
Comfortable with contact with clients/ customers to provide consultations and treatment
Entrepreneurial with strong drive to develop and maintain your own client base
Love of learning and sharing - learning about, understanding and communicating the features, advantages and benefits of your merchandise to build the sale
Proactive - ability to initiate service consultations by asking open-ended questions to learn the customers' preferences and buying/service needs
Strong interpersonal skills with proven ability to communicate, share information, and build relationships with diverse groups of customers, vendors, and peers
Resourceful and able to adapt quickly to changing priorities
Self-starter, works well independently as well as part of a team
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements You Will Perform
Position requires continuous bending of neck, arms, torso, and legs
Position requires prolonged periods of standing/walking around store or department
Ability to work in a fragrance-filled environment
May involve reaching, crouching, kneeling, stooping and color vision
Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
Frequently lift/move up to 25lbs.
Travel is required for this position
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Access the full menu of benefits offerings
here.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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