Retail Learning Specialist

Georgia's Own Credit Union
Atlanta, GA
Category Education
Job Description
We are seeking a Retail Learning Specialist to join our team. The successful candidate will be responsible for training employees on technical, operational, and soft skills programs, focusing on all areas including product implementation and changes, policy and procedures, compliance requirements, and related sales and service initiatives. This role requires deep expertise in credit union branch operations and member-facing interactions, with the ability to transfer that knowledge effectively to trainees.

Requirements

  • Delivers and trains employees through new and existing learning programs
  • Assists in the design, development, and maintenance of training solutions
  • Maintains a working knowledge of regulatory and corporate policies
  • Works collaboratively with leaders, department managers, and front-line employees
  • Partners with subject matter experts to develop content
  • Conducts training follow-up and evaluates learner job performance
  • Spends time in branches to observe and understand member-facing roles
  • Adapts training speed and delivery to the learner's progress and needs
  • Maintains relationships with existing vendors
  • Leads, participates, and contributes to meetings with employees, internal partners, and other departments
  • Evaluates actions to determine effectiveness of training
  • Assists on special training projects as assigned and credit union initiatives as needed/required
  • Stays up-to-date on adult learning techniques, tools, and delivery methods
  • Complies with policies and procedures and understands changes in regulatory requirements

Benefits

  • Flexible hybrid work arrangement
  • Paid time off
  • 401k matching
  • Retirement plan
  • Tuition reimbursement
  • Relocation assistance
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