Retail Parts Pro

WORLDPAC
Any Location, WI
Category Customer Service
Job Description
We are an Equal Opportunity Employer and are seeking a Retail Parts Pro to support advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge and part knowledge.

Requirements

  • Provide GAS2 selling experience for DIY customer visits and phone calls
  • Achieve personal / store sales goals and service objectives
  • Manage DIY services including battery installation, testing, wiper installs, etc.
  • Ensure high standards of customer service and store appearance standards
  • Key holder responsibilities (task assignment and completion, safety, open/close duties)
  • Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
  • Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
  • Provide DIY services including battery installation, testing, wiper installs, etc.
  • Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
  • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Use Microsoft software effectively (Word, Excel required)
  • Strong organizational skills
  • Ability to work an assortment of days, evenings, and weekends as needed
  • 3-5 years of prior automotive parts experience
  • Proven sales ability with past experience in fulfillment of customer transactions
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