Senior Customer Service Representative (Trainer)

Simple Technology Solutions
El Paso, TX
Category Customer Service
Job Description
We are looking for a Senior Customer Service Representative (Trainer) to join our team at Simple Technology Solutions. This role involves supervising and supporting customer service representatives, delivering training sessions, and ensuring compliance with federal processes. The ideal candidate will have a strong background in customer service, leadership, and training, with a passion for helping others and delivering exceptional solutions to our Federal Government clients.

Requirements

  • US Citizenship is required
  • Bachelor's Degree with at least 5 years of relevant experience OR High School Diploma with at least 9 years of relevant experience
  • Bilingual English/Spanish preferred
  • Ability to obtain DHS Public Trust (active DHS clearance preferred)

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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