Senior Customer Success Manager (Atlanta)

OneStream
Atlanta, GA
Remote
Job Description
OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. The Senior Customer Success Manager plays a pivotal role in ensuring that customers achieve their goals and become referenceable success stories.

Requirements

  • A minimum of 8 years of professional experience.
  • At least 5 years of experience in Customer Success Manager position within a SaaS or Technology related company.
  • Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives.
  • Conceptual understanding of the following finance processes: Financial Close, Planning, Budgeting, Forecasting, Management Reporting.
  • Strong ability to problem-solve in a collaborative environment.
  • Professional verbal and written communication skills.
  • Professional relationship building skills.
  • Strong organizational and planning skills.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical, evaluative, and problem-solving abilities.
  • Exceptional customer service orientation.
  • Must be able to exercise independent judgment and solve problems.
  • High stress tolerance.

Benefits

  • Vision
  • Medical
  • Life
  • Dental
  • 401K
  • Short & Long Term Disability
  • Vacation Time
  • Paid Holidays
  • Professional Development
  • Retirement Plan
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