Senior Field Support Technician

Beth Israel Lahey Health
Any Location, MA
Job Description
The Senior Field Support Technician is responsible for delivering world-class field support services across all BILH entities and its affiliates. This Tier 2 and 3 in-person support position ensures proper operation and support of PC's, printers, peripherals, and mobile devices.

Requirements

  • High School diploma or GED required.
  • 3-5 years related work experience required in 3 plus years of Service Desk/Field/IT Support experience supporting a large enterprise of end users in a complex MS Windows / MS Office environment.
  • Moderate Knowledge of various Operating systems (OS) including but not limited to Windows 10 and MAC OS is required Knowledge of various mobile devices is required, including but not limited to: iOS and Android platforms is required.
  • Solid experience of Citrix Systems application is required. Solid experience with Microsoft infrastructure (Windows, Active Directory, Exchange, etc.) is required. Solid experience of Microsoft O365 applications is required.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Health Insurance
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