Senior Intake Arbitrator (Manheim)

Cox Enterprises
Atlanta, GA
Category Finance
Job Description
The Senior Arbitrator is responsible for managing high-stakes, complex disputes for clients with portfolios exceeding 2,500 units annually, where financial risk and business relationships are critical. This role involves resolving disputes through effective negotiation, mitigating financial risks, and collectively managing a substantial $5+ billion claims portfolio.

Requirements

  • Bachelors degree with 4+ years of relevant work experience
  • Extensive experience in claims management, claims investigation, problem and conflict resolution
  • Automotive, mechanical, and/or body shop experience is a plus
  • An equivalent combination of education and experience is acceptable
  • Excellent written and verbal communication and negotiation skills with a focus on de-escalation strategies
  • Strong analytical and problem-solving skills
  • Experience with achieving KPI results in quality, case management, claim closure, and voice of customer survey results
  • Staying updated on industry trends and developments for arbitration claim reviews and resolutions
  • Extensive knowledge of automotive auction processes and vehicle conditions
  • Familiarity with NAAA policy and auction dispute procedures

Benefits

  • Paid time off
  • Seven paid holidays
  • Bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
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