Senior Manager, Professional Services

Gong
San Francisco, TX
Category Consulting
Job Description
Gong empowers revenue teams to boost productivity, revenue, and predictability by understanding customer needs and driving impactful decisions. This role leads a team of Engagement Managers, Consultants, and Technical Architects within the North America Delivery organization. The position focuses on driving successful project implementations, ensuring high customer satisfaction, and fostering team ownership and alignment with business outcomes. It requires a people leader with experience in SaaS implementation projects.

Requirements

  • 8+ years of experience in Professional Services or consulting, ideally in enterprise SaaS.
  • 3+ years of experience as a people leader with a focus on developing high-performing teams.
  • Proven ability to oversee complex service portfolios and manage budget, scope, and risk.
  • Strong prioritization and time management skills.
  • Proactive leadership with 'can-do' approach.

Benefits

  • Medical, dental, and vision plans
  • Wellbeing Fund
  • Mental Health benefits
  • 401(k) program
  • Education & learning stipend
  • Flexible vacation time
  • Paid parental leave
  • Company-wide recharge days
  • Work from home stipend
  • The annual salary hiring range
  • Incentive and bonus compensation
  • Equity and benefits
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