PRIMARY RESPONSIBILITIES
• Administers the development and administration of the Station Management budgets, programs, policies, goals, and objectives.
o Monitors and enforces compliance of work processes and procedures to ensure safe customer service delivery on routes.
o Generates schedules, project plans, union picks, and other strategic documents to direct work activities.
o Determines material needs, personnel needs, and maintenance activities.
o Plans and manages the development, monitoring, and adherence to annual budgets and project cost estimates.
o Develops department initiatives and oversees coordination of training bulletins and communications to personnel.
o Identifies and provides recommendations for areas of improvement within the Facilities Maintenance Department.
o Monitors department performance metrics and implements activities to improve performance.
o Manages and performs snow removal processes as needed to ensure facilities and stations are accessible and safe for all Authority employees, customers, and transportation equipment/vehicles. Assists general managers in implementing and planning Snow Response Strategies.
• Manages and provides leadership to Station Management staff responsible for the maintenance and functioning of Authority facilities.
o Develops and implements performance goals and manages performance evaluation processes.
o Monitors and supervises subordinate employees to ensure compliance to performance criteria.
o Conducts disciplinary interviews and investigations, responds to grievances, and recommendations for discharge.
o Responds to customer complaints and reviews supervisory and managerial employee observations.
o Develops various metrics to measure employee performance.
o Administers employee recognition programs and reports on outcomes to senior management.
o Oversees the inspection of facilities and work done by department personnel.
o Assesses inspection reports to ensure work is done according to established rules, policies, procedures, and Authority standards.
o Evaluates and monitors the performance of staff for compliance with work processes and safety standards.
• Manages the day-to-day functions of the department.
o Oversees operational and administrative activities.
o Provides reports and status updates to executive management.
o Represents the Authority at meetings with vendors, contractors, and municipal agencies.
o Monitors conditions of rail stations and arranges for repairs and improvements through appropriate departments.
o Attends community meetings and reaches out to local government bodies and local fire and police departments as it relates to station management and safety.
• Evaluates new products, equipment, and technology. Researches products and equipment, and assesses for proper quality and reliability. Assists with contract management or negotiations with vendors and suppliers.
• Manages the activities of personnel during system emergencies and incidents. Responds to weather-related emergencies that may require additional services and personnel.
• Plans, monitors, and provides special and emergency services by interfacing with other departments such as Planning and Facilities Maintenance.
• Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval.
• Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
• Manager, Station Management
CHALLENGES
• Maintaining Authority standards and industry best practices to ensure facilities are kept clean, safe, and functional.
• Motivating assigned employees to excel in job performance.
• Maintaining a high public safety record while working with a young workforce, aging equipment, and numerous projects.
• Designing maintenance programs and initiatives that ensure efficiency and remain budget conscious.
• Dealing with stress due to “24-hour on call” nature of the job.
EDUCATION/EXPERIENCE REQUIREMENTS
• Bachelor’s degree in Business Management, or a related field, plus five (5) years of managerial experience, with a strong customer service focus, of which three (3) years includes project management experience, or an equivalent combination of education and experience relating to this position, including relevant military experience.
• Experience in conflict resolution and interviewing employees regarding accidents, complaints, grievances and disciplinary actions preferred.
• Management experience with a strong customer service focus preferred.
• Transit experience a plus.
• Must possess a valid State of Illinois Driver’s License.
• Must complete Rail Safety Training, and maintain current Rail Safety Training certification.
PHYSICAL REQUIREMENTS
• Must be able to traverse subway, elevated, street level right away in various weather conditions and be able to perform other task (e.g. climbing on and off trains.)
• Requires stooping, bending, kneeling, standing, walking, and climbing.
• May work in the presence of 600-volt DC electrical current and around moving trains.
• May be required to work outdoors for extended periods of time during emergencies.
• Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
• Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES
• Detailed knowledge of facility maintenance processes and procedures.
• Detailed knowledge of the methods of conducting inspections.
• Working knowledge of collective agreements and working with union employees.
• Working knowledge of the practices and methods of customer service, transportation, and/or facility maintenance.
• Working knowledge of the principles and practices in interviewing employees regarding accidents, complaints, grievances, and disciplinary actions.
• Strong conflict resolution and customer service skills.
• Strong organizational skills and attention to detail.
• Strong oral and written communication skills.
• Strong interpersonal skills.
• Strong customer service skills.
• Good data collection, analysis, and presentation skills.
• Intermediate MS Word, Excel, and PowerPoint skills.
• Ability to lead a team effectively in challenging environments.
• Ability to write reports containing technical information.
WORKING CONDITIONS
• Required to work in the field, subject to existing weather conditions.
• Must travel throughout CTA service area when monitoring the performance of assigned personnel.
• Subject to normal subway conditions such as noise, dust, moving vehicles, etc. when visiting field locations.
• May work in close proximity to moving vehicles and energized third rail.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
• Standard office equipment.
• Personal computer and related software, hand and power tools, and associated janitorial equipment.