Senior Operations Support Engineer - USDS NOC

Requirements

• Collaborate with internal teams to deploy software and configuration changes to servers, ensuring seamless execution with no service impact.
• Provide daily operational support for production systems and services.
• Monitor system health and performance, respond promptly to on-calls/incidents/alerts, and keep stakeholders informed throughout issue resolution.
• Participate in a 24/7 on-call rotation, with flexibility for night shifts, weekends, and overtime as needed.
• Provide Tier-1 support for mission-critical production services.
• Develop and document processes to enhance team collaboration, knowledge sharing, and training.
• Implement configuration changes to applications and servers to align with business objectives.
• Drive innovation by automating routine tasks to improve efficiency.
• Ensure the effective operation and maintenance of production systems.
• Guide and train fellow NOC engineers to enhance their operational understanding of day-to-day tasks.
• Lead project-based initiatives, ensuring feasibility, progress tracking, and timely completion.
• Review team workflows to identify and implement improvements.
• Analyze recurring troubleshooting patterns, collaborating with relevant teams to drive long-term resolutions and improve NOC efficiency.
• Introduce new initiatives to optimize team performance.
• Identify gaps, improve metrics, and streamline processes to enhance team efficiency.
• Mentor and support team members across all three shifts to maintain a consistent knowledge base.
• Drive cross-functional collaboration projects.

Benefits

• Medical, dental, and vision insurance
• 401(k) savings plan with company match
• Paid parental leave
• Short-term and long-term disability coverage
• Life insurance
• Wellbeing benefits
• 10 paid holidays per year
• 10 paid sick days per year
• 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)