Senior Solution Architect, Professional Services

Talkdesk 2
Palo Alto, CA
Job Description
Talkdesk is seeking a Senior Solution Architect to design end-to-end solutions and define implementation approaches for global enterprise clients. The role involves understanding client environments, collaborating with teams, and providing best practices to build client confidence. The Architect will lead large custom solution initiatives and ensure clients achieve long-term success.

Requirements

  • Lead scoping and discovery sessions
  • Engage with global enterprise clients
  • Develop deployment strategies
  • Translate product requirements into scope statements
  • Collaborate with product and engineering teams
  • Negotiate solutions with external partners
  • Create and maintain SOWs and the SOW process
  • Mentor other team members

Benefits

  • Medical, Dental, Vision, Life and Disability Insurance
  • Employee Assistance Program (EAP)
  • 401(k) plan
  • Paid Time Off
  • Paid Holidays
  • Paid Sick Leave
  • Equity program
  • Short term incentives
  • Bonus
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