Senior Systems Analyst : Gainsight

Recorded Future
Boston, MA
Job Description
Recorded Future is seeking a Senior Systems Analyst : Gainsight to join their team. This role will be responsible for designing and implementing gainsight workflows and integrating with Salesforce, JIRA, and other systems. The ideal candidate will serve as the strategic architect and hands-on implementer for Gainsight within the Customer Success organization, focusing on customer engagement and maximizing Gainsight capabilities.

Requirements

  • 4+ years in a Customer Success Operations/Gainsight Admin role
  • Level 3 Gainsight certification
  • Proven ability to write solution design documents
  • Strong orientation toward solutions
  • Extensive Gainsight workflow, dashboard, and reporting experience
  • Familiarity integrating Gainsight with Salesforce and project tools
  • Experience delivering within a defined release process and managing change control
  • Experience with pooled and/or digital CSM models

Benefits

  • Competitive salary
  • Medical, dental, vision, life insurance
  • 401K retirement plan
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