Senior Technical Support Engineer - AI

Podium
Lehi, UT
Job Description
At Podium, we're seeking a highly skilled Technical Support Engineer to join our Backline Support team. This role involves significant collaboration with the Product and Engineering teams to expedite issue resolution and enhance our AI agent, Jerry.

Requirements

  • Troubleshoot and resolve complex AI-related issues
  • Develop and refine feedback loops in collaboration with the Product team
  • Create and maintain comprehensive internal documentation and training for support teams
  • Collaborate with Customer Success, Onboarding, and Integration teams
  • Code and implement light fixes and enhancements directly

Benefits

  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time
  • Excellent medical, dental, and vision benefits
  • 401k Plan with competitive company matching
  • Bi-annual swag drops
  • HQ gym and child care center
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